13 March 2018

To our stakeholders:

I am pleased to confirm that Outsource Experts Ltd (OEL) reaffirms its support of the Ten Principles of the United Nations Global Compact in the areas of Human Rights, Labour, Environment and Anti-Corruption.

In this annual Communication on Progress, we describe our actions to continually improve the integration of the Global Compact and its principles into our business strategy, culture and daily operations. We also commit to sharing this information with our stakeholders using our primary channels of communication.

Sincerely yours,

Md Atiqur Rahman Molla
Chief Executive Officer

Relevant policies regarding Human Rights have been developed based on Bangladesh Labour Law 2013, International Bill of Human Rights and the core International Labour Organization (ILO) Conventions.
The following key areas have been emphasized to uphold the Human Rights:

- Safe and healthy working environment
- Refrain from environmental disaster
- Employees’ participation in decision making
- Discrimination-free environment
- Absence of forced labor
- No child labour
- Minimum wage
- Equal remuneration
- Equal opportunity
- Practical and skill-based training to unemployed people in order to remove unemployment and improve economic growth

Following actions have been taken:
- A committee is formed in receiving complaints/suggestions from internal/external stakeholders. Besides, they are being engaged to address the reason of infringement of Human Rights in the organization. In case of suggestion, committee sorts out and forward to CEO for his consideration.
- If any allegation is raised from employees, it will be handed over to the investigation team. They will serve report to the designated person or CEO for resolution.
- Open dialogue with stakeholders including civil society organizations is arranged as and when required.
- An orientation session is conducted timely to let the employees know their rights as part of awareness building.
- Policies to ensure Human Rights are guided by OEL Human Capital Policies and Procedures.

- The existence of the healthy working environment has been sustained.
- Employees are responding positively to the changes being made as part of the implementation of 10 principles of UN Global Compact.
- Periodic review of training modules and materials helped improve the overall outcome of training and development activities.
- Unemployment has been reduced by providing practical and skill-based training.
- The source of income of local communities has improved.
- With the help of internal training and development plan, employees hard and soft skills are being improved quite significantly.
- Periodic review of the implementation of different policies is held, which help refining policies & procedures and ultimately help improving workplace environment and take company towards achieving its goals.

Outsource Experts Ltd. (OEL) is always concerned about employees benefits. Sufficient policies and procedures in respect to the following issues have been developed as per local and international rules and regulations against Human Rights. Following aspects have been considered to align with local and international Human Rights.

- It has been ensured that direct and frequent communication is established in the workplace between management and employee through the Participatory Committee.
- Recruitment of child labour is strictly prohibited.
- OEL Human Capital Policies and Procedures does not allow any type of forced labour.
- Equal opportunity in employment is being maintained, no discrimination in respect of employment and occupation is allowed. Everyone is being treated equally from recruitment to retirement.
- Adequate health and safety instructions and instruments are in place in handling machinery.

- Address any issues arising related to infringing Human Rights and take necessary actions to resolve them.
- Discrimination is identified, advance grievance procedures to address complaints, handle appeals and provide the remedy for employees through efficient designated official.
- Nurture positive culture in developing employee relation.
- Qualifications, skill and experience are prioritized in selecting suitable candidates
- Employees are being oriented for their rights through meeting, policy orientation etc.

- We’ve recently taken the decision to establish the committee. We’ll monitor the outcome and provide report in the next COP.
- Employees are aware of their rights.
- As adequate steps have been taken for health and safety, no incident has occurred in the office premises.

The principles taken against the risk of the environment is followed by local and international standard. Sufficient precautions have been taken to resolve any risks arising in our company or facing environmental risks by our company.

- Code of conducts have been developed to care for the health and the environment
- Environmentally friendly technologies are being used for our operations.

- Designated officials have been assigned to ensure practice of all policies, procedures and code of conducts.
- Employees have been made aware of relevant risks.

- No significant outcome has been realized yet. But we’ll continue to monitor and provide feedback with next COP.

Outsource Experts Ltd (OEL) is always against and on time about any corruption. If any sort of corruption is noticed at any time, action is taken immediately to resolve that.

However, we do not currently have any written policy on Anti-corruption. But we plan to develop one and provide details in the next COP.

Policies to be developed and disseminated by 2019.