Communication on Progress

Communication on Progress

Participant
Published
  • 24-Sep-2019
Time period
  • March 2018  –  February 2019
Format
  • Stand alone document – Basic COP Template
Differentiation Level
  • This COP qualifies for the Global Compact Active level
Self-assessment
  • Includes a CEO statement of continued support for the UN Global Compact and its ten principles
  • Description of actions or relevant policies related to Human Rights
  • Description of actions or relevant policies related to Labour
  • Description of actions or relevant policies related to Environment
  • Description of actions or relevant policies related to Anti-Corruption
  • Includes a measurement of outcomes
 
  • Statement of continued support by the Chief Executive Officer

  • Statement of the company's chief executive (CEO or equivalent) expressing continued support for the Global Compact and renewing the company's ongoing commitment to the initiative and its principles.

  • To our stakeholders:

    25 September 2019

    I am pleased to confirm that FamilyMart Co., Ltd. reaffirms its support of the Ten Principles of the United Nations Global Compact in the areas of Human Rights, Labour, Environment and Anti-Corruption.

    In this annual Communication on Progress, we describe our actions to continually improve the integration of the Global Compact and its principles into our business strategy, culture and daily operations. We also commit to share this information with our stakeholders using our primary channels of communication.

    Sincerely yours,

    Takashi Sawada
    Representative Director and President

Human Rights
  • Assessment, policy and goals

  • Description of the relevance of human rights for the company (i.e. human rights risk-assessment). Description of policies, public commitments and company goals on Human Rights.

  • - As a member of the ITOCHU Group, we are promoting efforts to respect human rights in accordance with the ITOCHU Group Human Rights Policy established based on various international norms including the UN Declaration of Human Rights, the International Labour Organization's (ILO) Declaration on Fundamental Principles and Rights at Work, the code of conduct on human rights in the United Nations Global Compact, and the United Nations Guiding Principles on Business and Human Rights.
    https://www.itochu.co.jp/en/csr/society/human_rights/index.html
    - We have established the Sustainability Policy #5, for respecting Human Rights and preventing potential abuses.
    https://www.family.co.jp/english/sustainability/management/policy.html
    - We have established the Sustainability Procurement Principles #4 and the Supply Chain CSR Code of Conduct #2 and 8, for requiring business partners and suppliers to adhere to the Global Compact principles on Human Rights.
    https://www.family.co.jp/english/sustainability/management/policy.html

  • Implementation

  • Description of concrete actions to implement Human Rights policies, address Human Rights risks and respond to Human Rights violations.

  • - We have established consultation services not only "Customer Service Office" for our customers and "employee hotline" for all employee, but also "business partner helpline" for all business partners through an external third-party.
    https://www.family.co.jp/english/other/privacy_policy.html
    https://www.family.co.jp/english/ir/governance/compliance.html
    - We conduct e-learning on compliance included Human Rights at least once every year for awareness training of employees.
    https://www.family.co.jp/content/dam/family/english/sustainability/report/pdf/UFHD_s-rep2018E_all.pdf P.14

  • Measurement of outcomes

  • Description of how the company monitors and evaluates performance.

  • -We are promoting the acceptance and activity for diverse human resources such as employees of women, people with disabilities, and foreign nationalities.
    https://www.family.co.jp/sustainability/material_issues/diversity/diversity.html#tab3

Labour
  • Assessment, policy and goals

  • Description of the relevance of labour rights for the company (i.e. labour rights-related risks and opportunities). Description of written policies, public commitments and company goals on labour rights.

  • - As a member of the ITOCHU Group, we are promoting efforts to respect human rights in accordance with the ITOCHU Group Human Rights Policy established based on various international norms including the UN Declaration of Human Rights, the International Labour Organization's (ILO) Declaration on Fundamental Principles and Rights at Work, the code of conduct on human rights in the United Nations Global Compact, and the United Nations Guiding Principles on Business and Human Rights.
    https://www.itochu.co.jp/en/csr/society/human_rights/index.html
    - We have established the Sustainability Policy #5, for respecting employee rights and responsibilities and their compensation and benefits.
    https://www.family.co.jp/english/sustainability/management/policy.html
    - We have established the Sustainability Procurement Principles #4 and the Supply Chain CSR Code of Conduct #3 and 8, for requiring business partners and suppliers to adhere to the Global Compact Labour principles.
    https://www.family.co.jp/english/sustainability/management/policy.html

  • Implementation

  • Description of concrete actions taken by the company to implement labour policies, address labour risks and respond to labour violations.

  • - We have established consultation services not only "Customer Service Office" for our customers and "employee hotline" for all employee, but also "business partner helpline" for all business partners through an external third-party.
    https://www.family.co.jp/english/other/privacy_policy.html
    https://www.family.co.jp/english/ir/governance/compliance.html
    - We conduct e-learning on compliance included labour rights at least once every year for awareness training of employees.
    https://www.family.co.jp/content/dam/family/english/sustainability/report/pdf/UFHD_s-rep2018E_all.pdf P.14

  • Measurement of outcomes

  • Description of how the company monitors and evaluates performance.

  • -We are promoting the acceptance and activity for diverse human resources such as employees of women, people with disabilities, and foreign nationalities.
    https://www.family.co.jp/sustainability/material_issues/diversity/diversity.html#tab3

Environment
  • Assessment, policy and goals

  • Description of the relevance of environmental protection for the company (i.e. environmental risks and opportunities). Description of policies, public commitments and company goals on environmental protection.

  • - We have established the Sustainability Policy #3 and the Environmental Policy, for regarding environmental issue.
    https://www.family.co.jp/english/sustainability/management/policy.html
    - We have established the Sustainability Procurement Principles #1 to 2 and the Supply Chain CSR Code of Conduct #5 and 8, for requiring business partners and suppliers to adhere to the Global Compact environmental principles.
    https://www.family.co.jp/english/sustainability/management/policy.html

  • Implementation

  • Description of concrete actions to implement environmental policies, address environmental risks and respond to environmental incidents.

  • - We conduct e-learning on environmental protection at least once every year for awareness training of employees.
    https://www.family.co.jp/content/dam/family/english/sustainability/report/pdf/UFHD_s-rep2018E_all.pdf P.19
    - The food waste generated by stores (prepared lunches, rice balls, and side dishes) are recycled into animal feed, fertilizer, and methane through our food waste recovery and recycling system. This food recycling loop system is operating in 7 areas and these have been certified as a Recycling Business Plan.
    https://www.family.co.jp/english/sustainability/material_issues/environment/circulation.html
    - In March 1999, all stores and business establishments of FamilyMart obtained ISO14001 (Environmental Management System) certification.
    https://www.family.co.jp/english/sustainability/material_issues/environment/policy.html

  • Measurement of outcomes

  • Description of how the company monitors and evaluates environmental performance.

  • - Apart from receiving environmental inspections by external institutions, internal environmental audits are conducted by employees of the Sustainability Promotion Department.
    - By monitoring and reducing our environmental footprint, we are contributing to the creation of a sustainable society and the future development of our business. As a result, FamilyMart total CO2 emissions decreased in FY 2018.
    https://www.family.co.jp/english/sustainability/material_issues/environment/policy.html

Anti-Corruption
  • Assessment, policy and goals

  • Description of the relevance of anti-corruption for the company (i.e. anti-corruption risk-assessment). Description of policies, public commitments and company goals on anti-corruption.

  • - As a member of the ITOCHU Group, we are bolstering measures to fight corruption in accordance with the ITOCHU Group Anti-Corruption Policy.
    https://www.itochu.co.jp/en/about/governance_compliance/compliance/index.html
    - We have established the Sustainability Policy #6, for compliance with laws and regulations including anti-corruption.
    https://www.family.co.jp/english/sustainability/management/policy.html
    - We have established the Sustainability Procurement Principles #4 and the Supply Chain CSR Code of Conduct #4 and 8, for requiring business partners and suppliers to adhere to the Global Compact anti-corruption principles.
    https://www.family.co.jp/english/sustainability/management/policy.html

  • Implementation

  • Description of concrete actions to implement anti-corruption policies, address anti-corruption risks and respond to incidents.

  • - We have established consultation services not only "Customer Service Office" for our customers and "employee hotline" for all employee, but also "business partner helpline" for all business partners through an external third-party.
    https://www.family.co.jp/english/other/privacy_policy.html
    https://www.family.co.jp/english/ir/governance/compliance.html
    - We post the Basic Policy on Ethics and Compliance on our website so that employees can check it at any time.
    https://www.family.co.jp/english/company/compliance.html
    - We conduct e-learning on compliance included anti-corruption and extortion at least once every year for awareness training of employees.
    https://www.family.co.jp/content/dam/family/english/sustainability/report/pdf/UFHD_s-rep2018E_all.pdf P.14

  • Measurement of outcomes

  • Description of how the company monitors and evaluates anti-corruption performance.

  • - The Company evaluates the effectiveness of the Board of Directors in the aim of enhancing the Board’s functions and effectiveness.
    https://www.family.co.jp/content/dam/family/english/ir/library/annual/document/FM_AR19E_all.pdf P.54
    - With the aim of maintaining and strengthening the management base, the Company has established the Investment and Loan Committee, the Governance Committee, the Risk Management & Compliance Committee, and the Corporate Social Responsibility Committee.
    https://www.family.co.jp/content/dam/family/english/sustainability/report/pdf/UFHD_s-rep2018E_all.pdf P.11-12
    - During the period from March 2017 to February 2018, there were 157 whistle-blowing cases. For the cases where a compliance violation was confirmed, measures
    for precaution and recurrence prevention were promptly implemented.
    https://www.family.co.jp/content/dam/family/english/sustainability/report/pdf/UFHD_s-rep2018E_all.pdf P.14