14.12.2017

To our stakeholders:

I am pleased to confirm that DQS CFS GmbH reaffirms its support of the Ten Principles of the United Nations Global Compact in the areas of Human Rights, Labor, Environment and Anti-Corruption.

In this annual Communication on Progress, we describe our actions to continually improve the integration of the Global Compact and its principles into our business strategy, culture and daily operations. We also commit to sharing this information with our stakeholders using our primary channels of communication.

Sincerely yours,

Dr. Sied Sadek
Managing Director (CEO)
DQS CFS GmbH

Respect for human rights is a core value of DQS CFS GmbH. In order to detect possible issues and set up an effective human rights policy, we have conducted a comprehensive materiality analysis to identify the key aspects of our operations which may have an influence (positive or negative) on human rights. This analysis has shown that the largest potential impact on human rights lies with our social responsibility audits: as a certification and auditing body, DQS conducts hundreds of human rights audits and responsible sourcing audits across the globe. During these audits, qualified DQS auditors analyze the labor conditions and the health & safety situation at selected suppliers, in order to provide assurance that international standards are met. Therefore, our biggest impact is not through our own supply chain, but through the supplier audits we conduct for our customers.

We firmly believe that social and ethical audits lead to more responsible supply chains and as such make the lives of workers around the world better. Accordingly, the main focus of our efforts is to ensure that all DQS audits are conducted in a highly professional, impartial and competent manner and as described in our quality management manual and the respective auditing guidelines for the various standards.

(For an overview of what DQS does for its own employees, please consult the section on labor below.)

In order to make sure that social audits conducted by DQS contribute to improving social responsibility in supply chains, we have taken the following measures:

- DQS has joined the Sedex Associate Auditor Group (AAG), a working group made up of commercial auditing companies and NGOs that are significantly involved in ethical trade auditing. The purpose of the AAGs is to drive convergence in ethical trade/social auditing, based on and helping to shape best practice.
- DQS has become a member of the Association of Professional Social Compliance Auditors, an initiative that aims to ensure the professionalism and competence of social auditors and to drive best practices across the industry.
- DQS has implemented a unified auditing process with the necessary checks and balances to ensure the impartiality, independence and credibility of audits and audit reports.
- DQS manages auditor competence through its auditor competence program, consisting of continuous education and training, calibration sessions, witness audits and performance reviews.

In addition, DQS organizes a yearly sustainability conference to share best practices on responsible sourcing, sustainability reporting and social responsibility. The conference has become an important cross-industry platform to discuss best practices, exchange ideas and raise awareness on the various aspects of social responsibility.

In 2017, DQS CFS has contributed to the development of APSCA, the Association of Professional Social Compliance Auditors, an initiative that aims to ensure the professionalism and competence of social auditors and to drive best practices across the industry. DQS contributed to the development by participating actively in the working group on auditor competence.

In order to evaluate how our social audits contribute to more sustainable supply chains, DQS engages with its stakeholders through a variety of channels. Participating in working groups with NGOs, suppliers and buyers provides us with structured feedback on auditing practices and follow-up. This approach has not only enabled us to successfully conduct hundreds of social audits, it also ensures that the audit findings are understood and acted upon by all stakeholders, to the benefit of all workers in the supply chain.

The materiality analysis has shown that workplace safety & working conditions is a highly relevant aspect of the sustainability performance of DQS in two ways: Not only do we have the responsibility to provide safe and fair working conditions for all DQS employees, we also have a responsibility towards the employees of our customers, who rely on DQS to audit their working conditions and their OHSAS management systems.

It is one of the main objectives of DQS to create a safe, diverse and fair working environment for its employees. This includes the following commitments:
- To provide a healthy workplace with minimal risk of physical problems arising out of or occurring during the work
- To offer equal pay for equal work
- To actively prevent discrimination in all of its forms, whether it is based on age, gender, race, culture, sexual orientation, religious beliefs or disability
- To respect international labor rights and the applicable laws and regulations, for example in relation to working hours, rights of association, labor contracts, etc.
- To actively foster a respectful working environment, without any abusive, harassing or offensive conduct, whether verbal or physical by employees
- To contribute to an appropriate work-life balance, with support for part-time work and flexible working arrangements that are possible also in management positions.

Finally, DQS also has a responsibility towards the employees of the companies it audits. The audits we provide can lead to improvements in the working conditions along the supply chain, provided that the audits are conducted in a highly professional and competent manner. For more information on this aspect, please refer to the section above on human rights.

To meet the commitments outlined above, we have implemented the following measures:

- Ethics Code: Every employee has to sign the Ethics Code of the DQS Group. This gives every member of staff a personal responsibility to treat people fairly and without prejudice, to value each other’s input, to ensure that no one is harassed or bullied in any way, to promote a work environment where everyone feels confident to report incidents and to foster diversity in the workplace. Monitoring compliance with the ethics code is the responsibility of the top management.
- Corporate Health Management: Every employee has been provided with an ergonomic work station. The “DQS Fit”-initiative encourages all employees to assume an active lifestyle and includes various sports sessions, accessible to all staff members.
- Team building & employee-participation: DQS CFS organizes regular one-day workshops with teambuilding exercises, focusing on employee-feedback and process optimization.
- Employee dialogue: Constant dialogue with the employees is the best way to ensure a good working environment. The management therefore has a responsibility to monitor the employees’ wellbeing, both on a regular basis and through the yearly “Performance and Development review”.
- Work-Life balance: The record-keeping system for working hours enables all staff members to record overtime and to take additional days off in compensation. The system also enables the management to monitor the workload and to take appropriate measures when the workload becomes too high for individual members of staff. Various part-time schemes and flexible working hours allow employees to combine work with their family life.
- Violations procedure: A violations procedure has been put in place, encouraging all staff members to report any incidents and issues. Staff members who report violations are protected from any retaliation efforts.

The following indicators and tools enable us to monitor the effectiveness of the measures outlined above:
- Diversity in workplace and in management
- Working hours tracking system
- Employee retention rate
- Employee attendance rate
- Number of violations reported
- Internal audits
- Top management review of employee feedback dialogues

As for the topics mentioned above, DQS again has a double responsibility when it comes to the environment: we carry both, responsibility for the direct impact of our operations as well as for the operations of our customers, through the environmental audits we conduct.

A materiality analysis has shown that the second aspect is more significant than the first: the DQS Group conducts over 6000 environmental audits every year and thereby functions as a catalyst. DQS is an accredited body for the certification of environmental management systems as well as for sustainable agriculture audits, environmental product certification and verification of environmental KPIs. As such, DQS has a duty to strive for the highest level of quality, in order to ensure that our environmental audits lead to real improvements of the environmental performance of the auditees. We also have a responsibility towards the public, who needs to be able to put confidence in the certificates and labels we issue.

In addition, DQS has also made efforts to improve its own environmental performance and to lead by example. For an overview of the measures taken, please refer to the section below.

To reduce our environmental impact and to exert a positive influence, we have taken the following measures:
- Competence of environmental & energy auditors: In order to drive environmental best practices in the industry, DQS has taken various measures to ensure auditor competence meets the highest international standards. This includes, but is not limited to, continuous education and training, calibration sessions, witness audits and performance reviews for all environmental and energy auditors.
- Reduction of travel: DQS continues to extend its network of local auditors all over the globe, in order to reduce the travel times for each audit. Whenever possible, customer representatives appoint local auditors to ensure minimal travel. Meetings are conducted through video conferencing whenever possible.
- Paperless office: All administration is handled digitally.
- Green events: In 2016, DQS has stopped sending print invitations for its customer events. When selecting the venue, accessibility with public transport and environmental certification are key decision factors.
- Public transport for employees: DQS encourages its staff to use public transport to travel to work and provides financially attractive train tickets.
- Sustainability Conference: DQS organizes a yearly sustainability conference to share best practices on responsible sourcing, sustainability reporting and social responsibility. The conference has become an important cross-industry platform to discuss best practice, exchange ideas and raise awareness on the various aspects of sustainability.
- Environmental Awards: DQS issues the German Awards for Excellence to reward companies for class-leading sustainability performance and projects. The awards for environmental performance, energy-efficiency, water footprint and carbon footprint encourage companies to intensify their efforts and to lead by example (ga-excellence.com).

The following indicators and tools enable us to monitor the effectiveness of the measures outlined above:

- Auditor competence: customer feedback, auditor peer witness audits, internal audits, accreditation audits
- Travel: Number of audits performed by local auditors ( > 90 %)

While the other measures cited above indisputably reduce CO2 emissions and waste levels, DQS does not currently quantify these aspects.

As a certification body, impartiality and incorruptibility are crucial in order to ensure the credibility of certificates and audit reports. DQS has a zero-tolerance for corruption and has implemented the necessary processes and control points to prevent corruption on all levels of the organization.

The DQS Ethics Code commits all DQS staff to act in accordance with the law, to refuse bribery and corruption, to not tolerate illegal or unethical behavior by clients, suppliers or by public officials; and to adhere to high standards of ethical conduct around the world, including the ten principles of the UN Global Compact.

In accordance with the Ethics Code, all hospitality and gifts need to be declared. Any approaches by other organizations that could be construed as bribery need to be refused. All supplier bids need to be managed through a clear, fair and open process and decisions based on quality of service, price and conformance to our company policies on environmental management and ethical practices.

DQS encourages whistle-blowers to come forward and to report the violations in accordance with our internal processes. Whistleblowers will be protected against any retaliation efforts.

- Ethics code: Every employee has to sign the Ethics Code of the DQS Group, which outlines clear rules for preventing bribery and corruption.
- Processes and control points: DQS has set up its certification processes in accordance with ISO 19011 and is accredited by the German accreditation body DAkkS. These processes include multiple checks and balances to safeguard the independence of the auditor and the certification body.
- Monitoring: Internal audits and accreditation audits are used to verify the effectiveness of the processes, specifically with regard to the impartiality of the auditor and the certification body.
- Violations procedure: All stakeholders, including but not limited to staff members, are encouraged to report violations. This may include bribery, corruption, breach of internal policies, unauthorized disclosures of confidential information, failure to comply with legal obligations, criminal offenses, etc. DQS has the appropriate procedures in place to protect whistleblowers from retaliation efforts.

Compliance with the code is measured through various means:

- Internal audits: The internal audits evaluate whether all staff follow the documented procedures, in order to make sure all certification decisions are made in accordance with the applicable regulations.
- Accreditation audits: Audits performed by the German accreditation body DAkkS are conducted to verify whether DQS operates in accordance with the applicable accreditation standards. This includes processes to ensure impartiality, independence and incorruptibility.
- Auditor witness reports: Auditors are regularly assigned to monitor the performance of other auditors. Any irregularities must be included in a witness report.
- Violations: All reported violations are duly investigated.